Welcome to Flower Delivery Brent. These Terms and Conditions govern your use of our website and services for flower delivery in Brent and surrounding areas. By placing an order with Flower Delivery Brent, you agree to be bound by these Terms and Conditions. Please read them carefully before making an online purchase or using our services.
These Terms and Conditions apply to all customers purchasing flowers and related products from Flower Delivery Brent via our online platform, whether for delivery within Brent or to the surrounding areas. Additional terms may be provided on product-specific pages or during promotional events. Your statutory rights are not affected.
We aim to provide a straightforward and secure online flower delivery service for Brent and neighbouring communities. Please follow the steps below to place your order:
Orders can typically be placed at any time via our website. However, order processing and delivery times may be subject to cut-off times or availability, which will be stated clearly during checkout. Please double-check all details prior to making payment to ensure smooth online flower delivery in Brent.
Flower Delivery Brent accepts payment by a range of major debit and credit cards. The specific payment methods available will be presented at checkout. All payments for orders must be completed at the time of ordering. Prices displayed on our website are in GBP (£) and include VAT where applicable.
We take your online security seriously. All payment transactions are processed securely through trusted payment gateways. We do not store your card details on our own servers. If your payment fails or is not authorised, your order will not be processed.
Please note that promotional offers and discounts may be subject to additional terms. These will be made clear at the time of offer or promotion.
We understand that circumstances can change. Our cancellation and amendment policy for online flower delivery in Brent is as follows:
You may cancel your order for a full refund provided we have not yet commenced preparation of your flowers or dispatched your order. Notification of cancellation must be received as soon as possible following your order placement to maximise your chances of a full refund.
Once your order is in preparation or has been dispatched, we regret that we may not be able to cancel or refund your order due to the perishable nature of our products. Some items may be exempt from cancellation due to their bespoke or seasonal nature.
You may request amendments to your delivery details or product selection prior to order preparation. We will do our best to accommodate changes, though this cannot be guaranteed once preparation has begun. Please contact our customer service team promptly should you wish to amend your order.
Your satisfaction is important to us. If you are not satisfied with the quality of the flowers received, please inform us within a reasonable period of delivery. We may require photographic evidence to investigate and process your complaint promptly. Refunds or replacements will be provided at our discretion, in accordance with your statutory consumer rights.
Please note that flowers and plants are perishable goods and are subject to different returns policies compared to non-perishable items. Refunds will be processed back to your original payment method within a reasonable period, typically 3-5 business days once approved.
Our online flower delivery service is available for Brent and surrounding postcode areas as specified on our website. We strive to deliver on your selected date; however, delivery times may vary due to factors beyond our control (such as traffic, weather, or limited stock availability). While we make every effort to fulfil your preferred delivery window, exact delivery times are not guaranteed.
If the recipient is not present at the time of delivery, our delivery partner may leave the item in a safe location or with a neighbour, unless otherwise instructed. We cannot accept liability for lost or damaged items once delivered in accordance with your instructions.
Should delays or failed deliveries occur due to incorrect or incomplete delivery information provided by the customer, Flower Delivery Brent will not be responsible for subsequent redelivery charges or perished goods.
It is your responsibility to ensure all delivery details provided are accurate and complete when placing your order.
Occasionally, due to seasonal availability or unforeseen supply challenges, certain flower varieties or packaging may be unavailable. In such cases, we reserve the right to substitute flowers or packaging with those of equal or greater quality and value, maintaining the overall appearance and value of the chosen arrangement. We endeavour to communicate any significant substitutions prior to dispatch.
By using our services, you agree:
While we strive to deliver quality service and products, Flower Delivery Brent’s liability to you is limited as follows:
All content available on the Flower Delivery Brent website, including but not limited to images, text, product designs, and logos, are the property of Flower Delivery Brent or our content suppliers. Such materials may not be copied, reproduced, or used for commercial purposes without prior written consent.
We value your privacy and comply with UK data protection laws in handling your personal information. Our privacy practices are set out in our Privacy Policy, available upon request or as stated on our website.
These Terms and Conditions are governed by and construed in accordance with English law. Any disputes arising under or in connection with these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
We reserve the right to amend these Terms and Conditions periodically. Updates will be posted on our website and will take effect upon posting. It is your responsibility to review the terms for updates prior to placing each order.
If any part of these Terms and Conditions is determined to be invalid, unlawful, or unenforceable, such provision shall be severed from the remaining provisions, which will continue in full force and effect.
The failure of Flower Delivery Brent to enforce any right or provision of these Terms and Conditions shall not constitute a waiver of such rights or provisions unless acknowledged in writing.
These Terms and Conditions, together with your order confirmation and our Privacy Policy, constitute the entire agreement between you and Flower Delivery Brent in relation to your use of our online flower delivery service in Brent and surrounding areas.
For any queries regarding these Terms and Conditions or your order, please contact our customer service team using the methods provided on our website.
These Terms and Conditions apply to all online flower delivery orders placed for delivery in Brent and its neighbouring areas. If your delivery location falls outside our stated delivery region, please refer to the information provided on our website for service availability and delivery terms.
Thank you for choosing Flower Delivery Brent as your trusted online flower delivery provider.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Brent, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Brent.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
